One of the most effective, modern-day channels to utilize is email. It goes back to the age-old cliche, “Don’t put all of your eggs in one basket.” Relying on one type of delivery method will end up backfiring on you. That concept also applies to your payment reminders as well. The point I’m trying to make is that you shouldn’t rely on one delivery method for your collections process. If that’s the case, then there’s a high chance that they prefer receiving their bill in a different format altogether. We recommend you take independent legal advice concerning any particular personal circumstances.Or, maybe the client that owes you isn’t a part of the same generation as you. Newtons Solicitors can accept no responsibility for any loss suffered by anyone acting or refraining from action as a result of anything on this website. This article is for general information only. Contact us today on 08 or fill in our online contact form. Our expert debt recovery team will tailor their help to your situation to ensure that you reach the best possible outcome. If you need unpaid invoice legal advice in the UK, we can help. A litigation team will provide an in-depth indication of costs and full guidance to recover or settle your claim. In the case of the debtor disputing the debt or claim, you should seek legal assistance. If your claim meets certain criteria (available in this guide), you might be eligible to claim the money with Money Claim Online, an HM Courts and Tribunals Service system. If the debt is not repaid in full (or an agreement reached) by 21 days after a statutory demand is served, then you can apply to make the debtor bankruptif the debt is over £5,000. This is a written warning that if the customer doesn’t settle their debt, that you will be able to begin court proceedings. If you are struggling to communicate with your customer, dispute resolution can help make it easier so you can come to a fair resolution. Some of your other options include:Īlternative Dispute Resolution, or ADR, is a form of mediation that attempts to resolve disputes without taking them into a courtroom. Legal action doesn’t necessarily mean involving a debt collection agency right away. If the customer shows no signs of being willing to pay, you should consider raising it with authorities, including creating an overdue payment letter, legal action and debt collection for the unpaid invoice.Explain the consequences of further non-payment.If you are completing a project for your customer and they stop paying, you should cease working until the invoice is filled.Make sure you remain professional and well-mannered.If your customer stops responding to emails, try giving them a call.Confirm everything in writing with a clear timescale for payment.Try to find a compromise or solution to any issues.Call the customer to discuss any issues or reasons for non-payment.Ensure you have a record of all contact between yourself and your customer, including emails and phone calls, dates and times.This can be the date you agreed to be paid or the date that the customer received the invoice. According to legislation, payment is considered late if it is not received within 30 or 60 days (depending on your business).
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